Troubleshooting for common problems experienced when trying to manage AUSkeys.
With an Administrator AUSkey you can change the type of AUSkey for another user in AUSkey Manager.
If your computer or USB stick is lost or stolen, you should cancel your AUSkey immediately to ensure nobody uses your AUSkey.
We recommend backing up your AUSkey key store every six months so you can restore your AUSkey if your computer system crashes or requires reformatting.
You can delete a cancelled or expired AUSkeys from your computer or USB stick.
Your AUSkey password cannot be reset. If you cannot remember it, you will need
to register for a new AUSkey and follow these instructions.
When using an AUSkey on a USB stick to access government online services, the ability to print documents is limited.