This page is for troubleshooting common problems experienced when trying to set up and activate your AUSkey, or issues trying to use your AUSkey at login.
The latest version of Mozilla Firefox (version 52) does not support AUSkey. To continue using Firefox, a browser extension is now available for Windows users to access services that require an AUSkey in preparation for the Firefox upgrade. For Mac users, you will need to use an alternative browser which is compatible with AUSkey. Alternatively, contact the AUSkey Technical Helpdesk for assistance.
Apple released an update to their Safari browser. This security change means Safari requires some browser setting updates in order to continue to use AUSkey.
The Chrome browser is unaffected; alternatively contact the helpdesk to continue to use Safari.
To use your myGov username and password to login, you will need to connect the ABN to your myGovExternal Link account.
If you need to use an AUSkey and cannot see your AUSkey details on the login screen, follow the general troubleshooting steps below.
To get AUSkey working on your computer, follow these steps:
AUSkey has been tested against operating systems and browsers.
Download the right version of the AUSkey software for your computer or USB stick.