This page is for troubleshooting common problems experienced when trying to set up and activate your AUSkey, or issues trying to use your AUSkey at login.
AUSkey software was updated on 26 May. If you’re logging into your AUSkey for the first time since the May 26 update, and you’re a Mozilla Firefox or Google Chrome user, your browser extension will need to be updated to continue using the AUSkey service.
Apple released an update to their Safari browser. This security change means Safari requires some browser setting updates in order to continue to use AUSkey.
The Chrome browser is unaffected; alternatively contact the helpdesk to continue to use Safari.
To use your myGov username and password to login, you will need to connect the ABN to your myGovExternal Link account.
If you need to use an AUSkey and cannot see your AUSkey details on the login screen, follow the general troubleshooting steps below.
To get AUSkey working on your computer, follow these steps:
AUSkey has been tested against operating systems and browsers.
Download the right version of the AUSkey software for your computer or USB stick.