• Management and resources

    Our people

    The Registrar’s staff, who are ATO employees, manage and develop the ABR, AUSkey and the SBR Program.

    As well as the staff who report directly to the Registrar, our workforce includes people who are part of the ATO – specifically the Client Account Services and Customer Service Solutions groups, which provide client contact and processing services for the ABR, and the Enterprise Solutions and Technology group, which manages and supports our IT systems.

    These groups combine to provide a seamless experience to Australian businesses and our partner agencies who rely on our registration, authentication, transaction and data-mining services.

    Recognising that as a knowledge-based organisation we rely on the capabilities and commitment of our staff, we are actively building their capabilities, particularly in relation to data management and integrity, including compliance work, and to support our partner agencies in the effective use of data in their programs.

    Workforce profile

    Our average staffing level for 2012–13 was 658, including an average of 390 ATO staff supporting the ABR with client contact and processing services and the management and support of our IT system. This represents an overall increase of 147 compared to the 2011–12 financial year.

    At 30 June 2013 there were 268 ongoing and non-ongoing staff reporting to the Registrar. These employees are located in seven sites across the country, including our national office in Canberra. This year we recruited 152 new employees, with 37 staff separating from the ABR due to resignation, promotion, retirement or project completion. A large part of the staff increase for 2012–13 was to service the implementation of the Towards a better business future program.

    Figures 12, 13 and tables 3.1 and 3.2 show the size, location and make-up of the Registrar’s direct workforce (not including the ATO employees who provide services in support of the ABR).

    Figure 12: ABR employees by age at 30 June 2013

    Figure 12: ABR employees by age at 30 June 2013.

    More detail on these figures is provided in table 4.32 in Appendix 5.

    Figure 13: ABR employees by state and territory at 30 June 2013

    Figure 13: ABR employees by state and territory at 30 June 2013.

    More detail on these figures is provided in table 4.33 in Appendix 5.

    Table 3.1: ABR employees by classification and gender at 30 June 2013
      Females Males Total
    Classification Full time Part time Full time Part time

    APS1

    0

    1

    0

    0

    1

    APS2

    4

    0

    2

    0

    6

    APS3

    13

    5

    10

    0

    28

    APS4

    24

    6

    17

    1

    48

    APS5

    9

    1

    8

    0

    18

    APS6

    38

    4

    23

    1

    66

    EL1

    33

    5

    28

    1

    67

    EL2

    12

    0

    18

    0

    30

    SES1

    1

    0

    2

    0

    3

    SES2

    0

    0

    1

    0

    1

    TOTAL

    134

    22

    109

    3

    268

    Table 3.2: ABR employees recruited and separated in 2012-13 by classification
    Classification Total Gains Total Losses Total Gain

    APS1

    0

    0

    0

    APS2

    7

    0

    7

    APS3

    25

    0

    25

    APS4

    41

    6

    35

    APS5

    12

    3

    9

    APS6

    33

    11

    22

    EL1

    26

    11

    15

    EL2

    8

    6

    2

    TOTAL

    152

    37

    115

    Training and development

    Some 189 staff received training during 2012–13. A priority was placed on the ongoing development of our compliance capability with 52 staff undertaking intensive training, including ABN legislation, case management requirements and associated procedures. Other focus areas for training and development were project management, leadership, design, communication and risk management.

    Financial operations

    The total operating cost for managing the whole-of-government initiatives of ABR, AUSkey and SBR during 2012-13 was $145,006,000.

    This expenditure includes the cost of the Registrar’s direct workforce of $65,187,000, as well as support services provided by the Commissioner of Taxation for client contact and processing and the management and support of our IT system.

    Table 3.3: Workforce and expenditure, 2012–13
      FY 2011–12 FY 2012–13
    Workforce and Expenditure Direct Workforce1 $ ’000 Direct Workforce $ ’000
    Management of policy procedures and guidelines to support  
    Processing of ABR Registration

    14

    3260

    17

    7817

    Labour 2

     

    2,226

     

    2,562

    Supplier 3

     

    757

     

    1,760

    Depreciation 4

     

    277

     

    3,495

    Client registration for AUSkey

    11

    2,562

    6

    1,297

    Labour

     

    1,749

     

    1,008

    Supplier

     

    595

     

    269

    Depreciation

     

    218

     

    21

    Ongoing review, analysis and assurance of ABN registrant eligibility and information

    26

    6,055

    97

    21,505

    Labour

     

    4,134

     

    12,762

    Supplier

     

    1,406

     

    5,884

    Depreciation

     

    515

     

    2,860

    Facilitating the availability of related ABN information for use by government agencies and the community

    19

    4,425

    34

    12,431

    Labour

     

    3,021

     

    5,484

    Supplier

     

    1,028

     

    3,049

    Depreciation

     

    376

     

    3,898

    Progress AUSkey as the wholeof-government authentication solution

    6

    1,398

    8

    1,690

    Labour

     

    954

     

    1,156

    Supplier

     

    325

     

    490

    Depreciation

     

    119

     

    44

    Progress and maintain the SBR operating solution

    29

    18,909

    40

    16,891

    Labour

     

    7,286

     

    6,448

    Supplier

     

    6,558

     

    5,211

    Depreciation

     

    5,065

     

    5,232

    Implement SBR within the ATO    

    9

    3,555

    Labour

         

    1,465

    Supplier

         

    1,114

    Depreciation

         

    975

    TOTAL

    105

    36,609

    212

    65,187

    1 Direct workforce – Average actual full time equivalent employees.

    2 Labour – costs associated with salaries and wages; leave, superannuation and other employee provisions.

    3 Supplier – costs associated with contractor, consultants, travel and office operations.

    4 Depreciation – depreciation costs associated with depreciable leasehold improvements, plant and equipment.

    Table 3.4: ATO service providers workforce and expenditure, 2012–13
      FY 2011–12 FY 2012–13
    Workforce and Expenditure Direct Workforce1 $ ’000 Direct Workforce $ ’000
    Client Contact and Processing  
    Processing business applications for ABN and AUSkey registrations

    247

    45,494

    274

    31,292

    Labour 2

     

    27,078

     

    28,257

    Supplier 3

     

    16,390

     

    1,572

    Depreciation 4

     

    2,026

     

    1,462

    Maintenance of the Register including updates to Registrant information; i.e. change of address

    42

    8,045

    85

    29,080

    Labour

     

    4,620

     

    8,542

    Supplier

     

    3,093

     

    19,948

    Depreciation

     

    332

     

    590

    IT systems and support

    105

    27,285

    88

    19,448

    Labour

     

    19,663

     

    10,968

    Supplier

     

    7,422

     

    5,399

    Depreciation

     

    200

     

    3,081

    TOTAL

    394

    80,824

    446

    79,819

    1 Direct workforce – Average actual full time equivalent employees.

    2 Labour – costs associated with salaries and wages; leave, superannuation and other employee provisions.

    3 Supplier – costs associated with contractor, consultants, travel and office operations.

    4 Depreciation – depreciation costs associated with depreciable leasehold improvements, plant and equipment.

    Table 3.5: Total workforce and expenditure for the ABR, 2012–13
      FY 2011–12 FY 2012–13
    Workforce and Expenditure Direct Workforce $ ’000 Direct Workforce $ ’000
    TOTAL

    500

    117,433

    658

    145,006

    Table 3.6: Expenditure on IT systems and support by maintenance and development, 2012–13
      FY 2011–12 FY 2012–13
    Workforce and Expenditure $ ’000 $ ’000
    ABR

    3,619

    7,325

    System maintenance

    2,165

    3,833

    System development

    1,454

    3,492

    SBR

    19,457

    8,202

    System maintenance

    18,450

    7,600

    System development

    1,008

    602

    AUSkey

    4,208

    3,920

    System maintenance

    4,103

    3,902

    System development

    104

    0

    TOTAL

    27,285

    19,448

    Table 3.7: Expenditure by ABR and ATO service providers, 2012–13
      FY 2012–13
    Workforce and Expenditure Direct Workforce $ ’000
    Manage the Australian Business Register

    521

    105,360

    Australian Business Register

    149

    41,754

    Labour 2

     

    20,808

    Supplier 3

     

    10,693

    Depreciation 4

     

    10,253

    Client Account Services

    262

    30,016

    Labour

     

    27,028

    Supplier

     

    1,526

    Depreciation

     

    1,462

    Customer Service and Solutions

    76

    26,386

    Labour

     

    7,682

    Supplier

     

    18,255

    Depreciation

     

    449

    Enterprise Solutions and Technology

    34

    7,325

    Labour

     

    3,313

    Supplier

     

    2,758

    Depreciation

     

    1,437

    Manage and Develop Standard Business Reporting

    87

    28,647

    Australian Business Register

    49

    20,445

    Labour 2

     

    7,913

    Supplier 3

     

    6,326

    Depreciation 4

     

    6,206

    Enterprise Solutions and Technology

    38

    8,202

    Labour

     

    5,530

    Supplier

     

    1,583

    Depreciation

     

    1,089

    Manage and Develop AUSkey

    50

    10,877

    Australian Business Register

    14

    2,988

    Labour

     

    2,164

    Supplier

     

    759

    Depreciation

     

    65

    Client Account Services

    12

    1,275

    Labour

     

    1,229

    Supplier

     

    46

    Depreciation

     

    0

    Customer Service and Solutions

    8

    2,694

    Labour

     

    860

    Supplier

     

    1,693

    Depreciation

     

    141

    Enterprise Solutions and Technology

    16

    3,920

    Labour

     

    2,308

    Supplier

     

    1,057

    Depreciation

     

    556

    TOTAL

    658

    145,006

    Consultancies

    During financial year 2012–13 the Australian Business Register entered into four consultancy contracts with expenditure of $616,239.

    Consultancies are listed below
    Consultant name Description of Services Expenditure $

    Colmar Brunton Pty Ltd

    Conduct the Australian Business Register Survey

    125,165

    Corefiling Pty Ltd

    XBRL Review Consultancy

    52,956

    Corefiling Pty Ltd

    Automatic Taxonomy Test Environment

    220,000

    KPMG

    Business Management review consultancy

    218,118

    • Last modified: 11 Feb 2015QC 480