• Management and resources

    Our people

    The Registrar’s staff, who are ATO employees, deliver the ABR Program.

    As well as the staff who report directly to the Deputy Registrar, our workforce includes people who are part of the ATO – specifically the Client Account Services and Customer Service Solutions business lines, which provide client contact and processing services for the ABR, and the Enterprise Solutions and Technology business line, which manages and supports our IT systems.

    Recognising that as a knowledge-based organisation we rely on the capabilities and commitment of our staff. We are actively building their capabilities, particularly in relation to data management and integrity, including compliance work, and to support our partner agencies in the effective use of data in their programs.

    This has supported the transfer of some of the more complex work involved in processing applications from the ATO workforce to a dedicated ABR Program workforce. The advantage of this is that the more complex work, including dealing with ABN applications that require intervention due to special circumstances, is undertaken by trained specialists, rather than by staff who need to master a broad scope of tax-related client service work.

    In support of the Government’s strategies for a more productive and efficient public service, we are implementing a comprehensive job profiling project to ensure staff skills, capabilities and classification level are matched to the right job. This will involve reviewing job profiles and position classification levels.

    Training and development

    Some 161 staff received training during 2013-14.

    As well as generic training being provided in management, project management and communications:

    • 58 staff completed compliance and investigations training
    • 34 managers were nominated to participate in the Manager Development Program.
    • 20 staff members undertook accreditation and awareness courses in XBRL (eXtensible Business Reporting Language) – the standard on which the SBR Definitional and Reporting Taxonomies are based
    • 12 staff completed analytics and intelligence training.

    Workforce profile

    The ABR workforce was restructured in February 2014, resulting in a shift from a program-based structure to a function-based approach. The restructure aimed to better position us as a whole-of-government service by ensuring teams and branches collaborate and work more effectively. The three new branches are Policy and Strategy, Stakeholder Engagement and Adoption, and Operations.

    Our average staffing for 2013-14 was 568, including an average of 340 ATO staff supporting the ABR with client contact and processing service and the management and support of our IT system. This represents an overall decrease of 90 compared to 2012-13.

    As at 30 June the number of staff in the ABR was 270. Our staff are located in seven sites across the country. This year there were 88 new employees recruited, and 80 employees separating from ABR due to resignation, promotion, retirement, project completion, or voluntary redundancy.

    The following two pages show the size, location and make-up of the ABR workforce (not including the ATO employees who provide services in support of the ABR).

    Figure 22: ABR staff by state (headcount), as at 30 June 2014

     


    Figure 22: ABR staff by state

     

    Number of ABR staff per site data includes external/contractors staff

    Table 3: ABR employees recruited and separated in 2013-14 by classification

    Classification

    Gains

    Losses

    Net Gain

    APS1 1 0 1
    APS2 4 1 3
    APS3 8 10 -2
    APS4 30 25 5
    APS5 6 6 0
    APS6 16 20 -4
    EL1 16 13 3
    EL2 5 4 1
    SES 2 1 1
    TOTAL 88 80 8
    The SES net gain was a temporary gain to meet a sort term need.

    Figure 23: ABR staff by age and gender, as at 30 June 2014

     

    Figure 23 ABR staff by age and gender

     

    Age range

    20-24

    25-29

    30-34

    35-39

    40-44

    45-49

    50-54

    55-59

    60-64

    65-69

    >70

    Male 3 9 5 10 20 26 19 12 9 1 1
    Female 5 10 16 17 22 28 33 15 7 2 0

    Table 4: ABR employees by classification, work pattern and gender, 30 June 2014

    Classification

    Full time

    Part time

    Full time

    Part time

    TOTAL

    APS1 0 0 0 0 0
    APS2 2 2 2 2 8
    APS3 11 5 9 0 25
    APS4 22 10 20 0 52
    APS5 7 3 7 0 17
    APS6 35 4 20 1 60
    EL1 31 6 28 1 66
    EL2 13 0 18 0 31
    SES1 1 0 3 0 4
    SES2 0 0 1 0 1
    EXTERNAL 3 0 3 0 6
    TOTAL 125 30 111 4 270
    Number of ABR staff per site data includes external/contractors staff

    Financial operations

    The total operating cost of managing the ABR Program in 2013-14 was $139,672,000.

    This expenditure includes the cost of the Registrar’s direct workforce of $79,075,000 as well as support services provided by the Commissioner of Taxation for client contact and processing and the management and support of our IT system.

    Table 5: Workforce & Expenditure 2013-14

    Workforce and expenditure

    FY 2011-12

    FY 2012-13

    FY 2013-14

    Direct Workforce1

    $'000

    Direct Workforce1

    $'000

    Direct Workforce1

    $'000

    Management of policy procedures and guidelines to support:

     

     

     

     

     

     

    Processing of ABR Registration

    14

    3,260

    17

    7,817

    26

    7,283

    Labour2

     

    2,226

     

    2,562

     

    3,971

    Supplier3

     

    757

     

    1,760

     

    1,811

    Depreciation4

     

    277

     

    3,495

     

    1,501

    Client registration for AUSKey

    11

    2,562

    6

    1,297

    5

    1,310

    Labour

     

    1,749

     

    1,008

     

    956

    Supplier

     

    595

     

    269

     

    329

    Depreciation

     

    218

     

    21

     

    25

    Ongoing review, analysis and assurance of ABN registrant eligibility and information

    26

    6,055

    97

    21,505

    93

    27,994

    Labour

     

    4,134

     

    12,762

     

    12,180

    Supplier

     

    1,406

     

    5,884

     

    6,238

    Depreciation

     

    515

     

    2,860

     

    9,576

    Facilitating the availability of related ABN information for use by government agencies and the community

    19

    4,425

    34

    12,431

    43

    11,969

    Labour

     

    3,021

     

    5,484

     

    6,529

    Supplier

     

    1,028

     

    3,049

     

    3,162

    Depreciation

     

    376

     

    3,898

     

    2,278

    Progress AUSkey as the Whole of Government Authentication Solution

    6

    1,398

    8

    1,690

    6

    1,398

    Labour

     

    954

     

    1,156

     

    934

    Supplier

     

    325

     

    490

     

    424

    Depreciation

     

    119

     

    44

     

    40

    Progress and maintain the SBR operating solution

     

     

     

     

     

     

    Progress and maintain the SBR operating solution

    29

    18,909

    40

    16,891

    57

    24,415

    Labour

     

    7,286

     

    6,448

     

    9,292

    Supplier

     

    6,558

     

    5,211

     

    6,101

    Depreciation

     

    5,065

     

    5,232

     

    9,022

    Implement SBR within the ATO

     

     

    9

    3,555

    16

    4,706

    Labour

     

     

     

    1,465

     

    2,535

    Supplier

     

     

     

    1,114

     

    1,482

    Depreciation

     

     

     

    975

     

    689

    Total

    105

    36,609

    212

    65,187

    246

    79,075

    1 Direct workforce – Average actual full time equivalent employees.2 Labour – costs associated with salaries and wages; leave, superannuation and other employee provisions.3 Supplier – costs associated with contractor, consultants, travel and office operations.4 Depreciation – depreciation costs associated with depreciable leasehold improvements, plant and equipment.

    Table 6: ATO service providers Workforce & Expenditure, 2013-14 

    Workforce and expenditure

    FY 2011-12

    FY 2012-13

    FY 2013-14

    Direct Workforce1

    $'000

    Direct Workforce1

    $'000

    Direct Workforce1

    $'000

    Client Contact and Processing

     

     

     

     

     

     

    Processing business applications for ABN and AUSkey registrations

    247

    45,494

    274

    31,292

    175

    21,329

    Labour2

     

    27,078

     

    28,257

     

    19,375

    Supplier3

     

    16,390

     

    1,572

     

    523

    Depreciation4

     

    2,026

     

    1,462

     

    1,431

    Maintenance of the Register including updates to Registrant information; i.e., change of address

    42

    8,045

    85

    29,080

    66

    24,024

    Labour

     

    4,620

     

    8,542

     

    7,371

    Supplier

     

    3,093

     

    19,948

     

    16,571

    Depreciation

     

    332

     

    590

     

    83

    Tax Practitioners and Lodgement Strategy

     

     

     

     

     

     

    Implement SBR within the ATO

    0

    0

    0

    0

    1

    229

    Labour

     

    0

     

    0

     

    149

    Supplier

     

    0

     

    0

     

    81

    Depreciation

     

    0

     

    0

     

    0

    IT systems and support

    105

    27,285

    88

    19,448

    98

    15,014

    Labour

     

    19,663

     

    10,968

     

    8,698

    Supplier

     

    7,422

     

    5,399

     

    3,601

    Depreciation

     

    200

     

    3,081

     

    2,715

    Total

    394

    80,824

    446

    79,819

    340

    60,597

    Table 7: Total Workforce & Expenditure for the ABR, 2013-14

    ABR total workforce and expenditure

    FY 2011-12

    FY 2012-13

    FY 2013-14

    Direct Workforce1

    $'000

    Direct Workforce1

    $'000

    Direct Workforce1

    $'000

    Total

    500

    117,433

    658

    145,006

    586

    139,672

    Table 8: Expenditure on IT systems and support by maintenance and development, 2013-14

    Expenditure: IT Systems and support

    FY 2011-12

    FY 2012-13

    FY 2013-14

    $'000

    $'000

    $'000

    ABR

    3,619

    4,962

    4,333

    System maintenance

    2,165

    3,145

    2,683

    System development

    1,454

    1,817

    1,651

    SBR

    19,457

    9,339

    7,182

    System maintenance

    18,450

    8,427

    4,552

    System development

    1,008

    912

    2,630

    AUSKEY

    4,208

    5,146

    3,499

    System maintenance

    4,103

    5,146

    3,499

    System development

    104

    0

    0

    Total

    27,285

    19,448

    15,014


    Table 9: Workforce & expenditure by stream, By ABR & ATO service providers, 2013-14


    Workforce and expenditure by business area

    FY 2012-13

    FY 2013-14

    Direct Workforce1

    $'000

    Direct Workforce1

    $'000

    Manage the Australian Business Register

    521

    105,481

    415

    90,017

    Australian Business Register

    149

    41,754

    162

    47,247

    Labour2

     

    20,808

     

    22,680

    Supplier3

     

    10,693

     

    11,211

    Depreciation4

     

    10,253

     

    13,355

    Client Account Services

    262

    30,016

    160

    19,420

    Labour

     

    27,028

     

    17,646

    Supplier

     

    1,526

     

    500

    Depreciation

     

    1,462

     

    1,274

    Customer Service & Solutions

    76

    26,386

    49

    19,017

    Labour

     

    7,682

     

    5,444

    Supplier

     

    18,255

     

    13,569

    Depreciation

     

    449

     

    4

    Enterprise Systems and Technology

    34

    7,325

    43

    4,333

    Labour

     

    3,131

     

    1,991

    Supplier

     

    2,758

     

    1,529

    Depreciation

     

    1,437

     

    814

    Manage and Develop Standard Business Reporting

    87

    28,647

    113

    36,532

    Australian Business Register

    49

    20,445

    73

    29,121

    Labour

     

    7,913

     

    11,827

    Supplier

     

    6,326

     

    7,583

    Depreciation

     

    6,206

     

    9,711

    Tax Practitioner and Lodgement Strategy

    0

    0

    1

    229

    Labour

     

    0

     

    149

    Supplier

     

    0

     

    81

    Depreciation

     

    0

     

    0

    Enterprise Systems and Technology

    38

    8,202

    39

    7,182

    Labour

     

    5,530

     

    4,413

    Supplier

     

    1,583

     

    1,485

    Depreciation

     

    1,089

     

    1,284

    Manage and Develop Auskey

    50

    10,877

    57

    13,123

    Australian Business Register

    14

    2,988

    11

    2,708

    Labour

     

    2,164

     

    1,890

    Supplier

     

    759

     

    753

    Depreciation

     

    65

     

    65

    Client Account Services

    12

    1,275

    15

    1,909

    Labour

     

    1,229

     

    1,729

    Supplier

     

    46

     

    23

    Depreciation

     

    0

     

    156

    Customer Service and Solutions

    8

    2,694

    16

    5,007

    Labour

     

    860

     

    1,927

    Supplier

     

    1,693

     

    3,002

    Depreciation

     

    141

     

    78

    Enterprise Systems and Technology

    16

    3,920

    15

    3,499

    Labour

     

    2,308

     

    2,294

    Supplier

     

    1,057

     

    588

    Depreciation

     

    556

     

    617

    Total

    658

    145,006

    585

    139,672

    Consultancies

    During Financial Year 2013-14 the ABR Program entered into 11 consultancy contracts with expenditure of $841,170.

    The consultancies are listed below:

    Table 10: List of consultancies and their expenditure (excluding GST) FY2013-14.

    Consultant name

    Description of Services

    Expenditure $

    Australian Bureau Of Statistics Provide Advice on statistical sampling method for the 2013-14 Australian Business Register Survey 26,400
    Booz & Company (Aust) Pty Ltd Provide human resource services 28,089
    Colmar Brunton Pty Ltd Conduct the 2013-14 Australian Business Register survey 135,130
    Daniels & Co Pty Ltd Provide expert advice on IFRS XBRL Taxonomy 9,856
    Galexy Pty. Limited Review of SBR Definitional Taxonomy 6,360
    KPMG Pty Ltd Business Management review consultancy 185,909
    KPMG Pty Ltd Conduct research on benefits to various stakeholder groups arising from their use of the SBR and AUSkey capabilities. 184,164
    Hall & Partners Open Mind Pty Ltd Conduct research on Standard Business Reporting 132,225
    PriceWaterhouseCoopers Provide expert advice on IFRS XBRL Taxonomy 72,487
    Stratsec.net Pty Ltd Conduct a privacy assessment on Superstream enabling services 14,750
    Synergy Group Australia Pty Ltd Development of cost benefit models for Standard Business Reporting 45,800
    Total 

     

    841,170
    • Last modified: 07 Dec 2015QC 854