• Service delivery

    Government agencies use ABR data to help with policy development for the delivery of community support services, education programs and surveys.

    The following case studies show how we have used ABR data to help communities:

    Note: If you have had success using ABR data and would you like to share your story with other agencies, contact the ABR.

    Case study 1: DEDJTR validates records using the ABR web service

    The Department of Economic Development, Jobs, Transport and Resources (DEDJTR) regularly interact with businesses to support a productive, competitive and sustainable Victorian economy.

    The department recently integrated the Australian Business Register (ABR) with our Client Relationship Management (CRM) application.

    Integration with the ABR web service has:

    • enhanced the quality of data in the department’s CRM
    • made account creation and maintenance faster, easier and more accurate.

    The department creates approximately 200-300 new accounts per month and process time has been reduced from multiple minutes to less than one minute since the integration.

    Users have welcomed this new service and are pleased that it has resulted in a simpler process for creating new account records.

    Case study 2: DTESB improves the profile of business customers and capacity for client analysis by using the ABR web service

    The Department of Tourism, Major Events, Small Business and the Commonwealth Games (DTESB) was looking to:

    • improve the detail and extent of the profile of its business customers
    • gain a deeper understanding of the nature of businesses with which it had dealings.

    They were specifically interested in:

    • businesses that stopped trading – to understand the challenges and issues
    • segmenting its business customers, using a range of parameters such as
      • location
      • industry type
      • GST and ABN status.

    By connecting to the ABR, DTESB was able to pull a suite of customer data and apply it to the customer record to:

    • perform more sophisticated analysis of businesses – including
      • identifying businesses that are no longer trading (using ‘inactive’ ABNs)
      • businesses that are growing (using GST registration)
    • uniquely identify business customers using a single identifier (ABN)
    • maintain currency of customer information by performing periodic auto-refresh of ABR data
    • enhance the quality of business customer data, sourced from an authoritative single point of truth.

    This increased the overall effectiveness and efficiency of the agency’s functions and ability to report on customer relationships. This helped the department grow tourism in the state and support small business.

    DTESB recognised savings that would have otherwise been spent on manually obtaining, inputting and maintaining customer information or opportunities missed through poor quality customer data.

    Case study 3: Filling in the data gaps in the Alice with the help of ABR data

    In Alice Springs, distance is no barrier to good planning when you have the right information.

    The Department of Regional Development, Primary Industries, Fisheries and Resources recently conducted economic profiling of the town.

    Principal analyst, Megha Raut, said ABR data provided a robust sampling framework for a business survey of the area, ensuring a more meaningful picture of the Alice Springs economy.

    ‘It helped us collect a broad range of economic data from a diverse cross-section of businesses and develop a definitive economic profile of Alice Springs,’ Megha said.

    ‘It filled in the data gaps – identifying select businesses, specifically in small regions, and allowed us to identify areas of growth, strength and improvement.’

    The survey covered four key areas:

    • descriptive – such as industry, business turnover and number of employees
    • business performance – confidence and opportunities
    • business links – links by suppliers and market conditions by industry
    • business assistance – what, if anything, is required from the Northern Territory government to assist businesses.

    By cross-matching ABR business name and address data with administrative data from other government and business directories, the department identified 1,780 active businesses.

    The department contacted 600 of these businesses and completed 374 surveys.

    ABR address data was used to develop detailed maps for the department’s field offices.

    To develop the maps, officers outlined town planning zones and highlighted areas according to specific industry groups.

    Next, they incorporated ABR and Northern Territory Government data to create a layered map providing the exact location of selected businesses.

    ‘This allowed us to identify all active businesses, including home-based businesses, with a street address,’ Megha said.

    • Last modified: 08 Jan 2018QC 570