The following is a list of known error codes for the ABR IdentifierSearch web service:
Issue description: If the Firefox browser is used to the change user service account password, the account will get locked.
Resolution: The only browser compatible with the service is Internet Explorer v11. Using browsers such as Firefox and Chrome etc will cause account lockouts.
To unlock the account please refer to the Production Support Guide.
Issue description: This happens when an incorrect ABN has been entered so the web service can't retrieve the data.
There are two issues with this error:
Issues description: This error can occur in the following situations:
Resolution: The following is an example of how the values need to be entered:
Issues description: This error occurs when an incorrect service account username or password is used.
Resolution: The correct username or password was entered.
Issues description: Unable to connect to the web service.