• Help for Manage ABN Connections

    Manage ABN Connections is a secure way to access government online business services. It provides an alternative to AUSkey and allows authorised individuals to connect ABN/s to their personal myGov account.

    Manage ABN Connections allows you to access the following online services:

    • Business Portal
    • Australian Business Register (ABR)
    • AUSkey Manager
    • Access Manager
    • Departing Australia Superannuation Payment (DASP)
    • a broad range of other government online business services.

    Note: The Tax Agent Portal and BAS Agent Portal cannot currently be accessed using Manage ABN Connections.

    Electronic Commerce Interface (ECI) and Standard Business Reporting (SBR) are currently not available using Manage ABN Connections.

    See also:

    Who can use it

    Manage ABN Connections can be used by:

    • the associates of a business
    • anyone authorised to act on behalf of a business.

    The associates of a business include anyone listed as an associate in the Australian Business Register (ABR), for example, business owners, directors of a company, partners of a partnership, or trustees of a trust. However, sole traders may prefer to use our ATO online services for individuals and sole tradersExternal Link.

    If you're authorised to act on behalf of a business you can connect using either your personal details (ABN and personal TFN) or your existing AUSkey and password.

    If you're an associate of a business you should continue to use Access Manager to manage all associate and staff member accesses and permissions to your business information, including removing access entirely.

    If you wish to authorise someone to act on behalf of your business (such as a staff member) you can set their permissions using Access Manager.

    Find out about:

    How to connect an ABN and log in

    To use Manage ABN Connections you need to:

    Note: If you create a myGov account and link to the ATO, you'll receive most personal ATO mail (and business ATO mail if you’re a sole trader) through your myGov Inbox.

    If you create a myGov account and link it to Centrelink or Medicare, this won't change the delivery of your ATO mail. If you link to the ATO and you have a tax or BAS agent, they will still be able to access any correspondence the ATO sends you. However, your agent won't be notified that you’ve received the correspondence. We recommend that you discuss this with your agent before setting up Manage ABN Connections.

    Troubleshooting errors

    If you've experienced an error trying to connect an ABN to your myGov account and are an associate of the business, you may need to check your details match what is listed in the ABR.

    If you've been authorised to act on behalf of the business (such as a staff member), you may need to check that your first name and last name in your registration email matches your myGov profile.

    Connect from myGov

    If you're an associate of a business, you can connect from myGov by following these steps.

    1. Log in to myGovExternal Link.
    2. Go to Account settings.
    3. Under General settings select Manage ABN Connections.
    4. Click on Connect an ABN.

    To connect you must have your security codes turned on or be using the myGov Access app to sign in. If this hasn't been set up already, you'll be prompted to Select a stronger sign-in option where you can choose to receive an SMS code or a code from the myGov Access app. Once this is set up you can continue to connect an ABN.

    You can connect using either your personal details (ABN and personal TFN) or your existing AUSkey and password.

    If you connect using your AUSkey and password you must be using the USB or machine your AUSkey is installed on. (Once you've connected you'll no longer need to use an AUSkey).

    1. Choose to connect an ABN using your personal details or AUSkey and password and click on Start connection process.
    2. Follow the prompts.
    3. Once the ABN is connected you can access government online business services (for example, the Business Portal). When you log in to the service, access the service's log in screen as normal and choose myGov from the log in options, and sign in using your myGov details.
    4. If you have more than one ABN that you would like to connect, select Connect another ABN in the Manage ABN Connections screen and repeat step 4 onwards.

    Authorising others to act on behalf of your business

    If you're a business associate and would like to authorise someone (such as a staff member) to act on behalf of your business, you can grant them authorisation using AUSkey Manager. To organise for someone to act on behalf of a business, you'll need:

    • full administrator access to act on behalf of the business
    • the full legal name of the person you wish to register
    • their email address.

    If the person you'd like to authorise already has an AUSkey and password they can use them to link their myGov account to your ABN in myGov. To authorise someone who doesn't have an existing AUSkey and password:

    1. Log in to AUSkey Manager.
    2. Go to Register new AUSkey and fill in the details.
    3. Confirm the details you've entered are correct. These must match the first and last names on myGov for the person you would like to authorise. You will also want to ensure that the email address you've entered is up-to-date, and that the person being authorised can still access that email account.
    4. You'll receive a message confirming that your application has been submitted.

    Note: The person you're authorising will receive an email titled Download and install your AUSkey, advising they've been approved to access Government business services for the business. They'll need to follow the link in the email to complete the registration to connect an ABN.

    After the person you're authorising has finished linking your ABN to their myGov account, you'll need to set their permissions. As an associate of a business you must continue to set permissions for your authorised people using Access Manager.

    See also:

    Receiving a 'Download and install your AUSkey' email

    If you receive an email titled Download and install your AUSkey, you've been approved to access Government business services on behalf of a business.

    To complete your registration and set up Manage ABN Connections:

    1. Click on the link that will allow you to complete your registration, allowing you to install your AUSkey and/or connect to an existing government login if you have one.
    2. The link will take you to the page where you can choose to install an AUSkey or connect an ABN to your myGov account.
    3. Select Next to connect an ABN to your myGov account.
    4. Enter the Captcha code and Sign In to myGov.
    5. A screen will confirm that you've successfully connected an ABN to your myGov account and set up Manage ABN Connections.

    Note: Manage ABN Connections does not change the levels of access for authorised individuals.

    Access Manager will still need to be used to manage all associate and staff member accesses and permissions to business information, including removing access entirely. Only Administrator access holders will be able to update permissions in Access Manager.

    See also:

    Connect from a government online business service

    To connect from a government online business service:

    1. Go to a government online business service (for example, the Business Portal) and select Log in.
    2. At the Authentication service screen select myGov from the drop-down menu and select Continue.
    3. Log in to your myGov account.
    4. If you're an associate of the business, you can connect using either your personal details (ABN and personal TFN) or your existing AUSkey and password.

      If you're an authorised person not listed as an associate on the ABR, you can connect using your myGov details or your existing AUSkey and password.

    If you connect using your AUSkey and password you must be using the USB or machine your AUSkey is installed on (once you've connected you'll no longer need to use an AUSkey).

    1. Choose to connect an ABN using your personal details or existing AUSkey and password and click on Connect an ABN.
    2. Follow the prompts.
    3. Once connection is complete, to return to the government online business service select Continue to originating agency.

    Log in to business services using myGov details

    Once you've connected an ABN to your myGov account, you can use your myGov details to log in to online business services like the Business Portal, Australian Business Register and Access Manager:

    1. Go to a government online business service (for example, the Business Portal) and select Log in.
    2. At the Authentication Service screen select myGov from the drop-down menu and select Continue.
    3. Enter your myGov username, password and security code.
    4. If you have more than one ABN connected, select the ABN you wish to use.
    5. You're now signed in to the business service.

    Always use myGov option

    The Always use myGov option allows you to bypass choosing myGov from the drop-down menu each time you log in. Selecting this option will apply to all your connected ABNs.

    On the Authentication Service screen, next to the Select drop-down menu, there is a checkbox for the Always use myGov where applicable option. Click on the check box and then click Continue to proceed to the myGov log in screen.

    To turn this setting off, you first need to make sure that your temporary internet files and cookies will automatically delete when you exit your browser. To do this, you may need to change the settings in your internet browser (be careful not to delete your 'Favourites'). This will automatically turn off the Always use myGov option.

    How to remove an ABN

    Remove an ABN from myGov

    To remove an ABN from myGov:

    1. Log in to myGov.
    2. Go to Account settings.
    3. Under General settings select Manage ABN Connections.
    4. Click on Connect an ABN to navigate to the Manage ABN Connections page where your connected ABNs are listed.
    5. Expand the Your connected ABNs section.
    6. Select the ABN you wish to remove by clicking on the Remove ABN button.
    7. Select Yes, continue (if you select an incorrect ABN, select No, cancel and you will be returned to the Manage ABN Connections screen).
    8. A success message will display confirming the ABN has been removed.

    See also:

    Security

    Manage ABN Connections is completely secure and maintains existing security measures. It doesn't change the levels of access for authorised individuals.

    To set up Manage ABN Connections you need to have myGov security verification codes (SVC) turned on or be using the myGov Access app. This provides your account with an additional layer of security. You'll be sent a single-use code to your mobile phone by SMS or have a code generated from the myGov Access app each time you sign in to your myGov account or use Manage ABN Connections.

    • Last modified: 30 Oct 2018QC 1084