• Manage ABN Connections: FAQs

    For information on how to connect your ABN using your myGov account, refer to Help for Manage ABN Connections.

    Do I have to link the ATO as a member service in order to be able to connect ABNs to my myGov account?

    No. To connect an ABN to your myGov you need to be linked to Medicare, Centrelink or the ATO.

    If I connect my ABN to my myGov account, will this change how I receive mail for my business?

    Connecting an ABN to your myGov account will not change the way you receive mail.

    However, if you create a myGov account and link it to the ATO, you will then receive most personal ATO mail (and business ATO mail if you’re a sole trader) through your myGov Inbox.

    If you link to the ATO and have a tax or BAS agent, the agent will still be able to access any correspondence we send you. However, the agent will not be notified that any correspondence has been sent. We recommend that you discuss this with your agent before setting up Manage ABN Connections.

    Alternatively, if you create a myGov account and link it to Centrelink or Medicare, this will not change the delivery of your ATO mail.

    If I have the ATO linked to my myGov account, and I connect an ABN, will I receive business mail via the myGov Inbox?

    Connecting an ABN to your myGov account will not change the way you receive mail.

    However, if you're a sole trader and you create a myGov account and link to the ATO, you will then receive most personal and business ATO mail through your myGov Inbox. If you create a myGov account and link it to Centrelink or Medicare, this will not change the delivery of your ATO mail.

    If you link to the ATO and have a tax or BAS agent, the agent will still be able to access any correspondence we send you. However, the agent will not be notified that any correspondence has been sent. We recommend that you discuss this with your agent before setting up Manage ABN Connections.

    If you run a partnership, company or trust, no business mail will be sent to your myGov Inbox.

    I'm a sole trader. Can I use Manage ABN Connections?

    Yes, you can, provided you have an existing myGov account. If you want to access government online business services like the Business Portal, Manage ABN Connections enables you to use your myGov user name and password to access it. It provides a secure alternative to AUSkey.

    Manage ABN Connections gives you the flexibility to conduct business from any device, anytime, anywhere, because it is compatible with all browsers and devices.

    Alternatively, you can use your myGov user name and password to log in and manage your business affairs within ATO online servicesExternal Link. However, this is limited to preparing and lodging activity statements and managing the PAYGI role.

    Note: If you create a myGov account and link to the ATO, you will then receive most personal and business ATO mail through your myGov Inbox. If you create a myGov account and link it to Centrelink or Medicare, this will not change the delivery of your ATO mail.

    If you link to the ATO and have a tax or BAS agent, the agent will still be able to access any correspondence we send you. However, the agent will not be notified that any correspondence has been sent. We recommend that you discuss this with your agent before setting up Manage ABN Connections.

    I work in small business. Can I use Manage ABN Connections?

    Yes you can. Manage ABN Connections gives small business the ability to choose between myGov or existing AUSkey to access government online business services. Manage ABN Connections:

    • is compatible with all browsers and mobile devices, so you can conduct business anytime, anywhere
    • provides a single login option, meaning one user name and password to access both individual and business services, which is easier to remember and manage
    • provides the ability to connect multiple ABNs.

    Note: If you create a myGov account and link to the ATO, you will then receive most personal ATO mail (and business ATO mail if you’re a sole trader) through your myGov Inbox. If you create a myGov account and link it to Centrelink or Medicare, this will not change the delivery of your ATO mail.

    If you link to the ATO and have a tax or BAS agent, the agent will still be able to access any correspondence we send you. However, the agent will not be notified that any correspondence has been sent. We recommend that you discuss this with your agent before setting up Manage ABN Connections.

    I'm concerned about the security of my account, will this change the security level?

    Manage ABN Connections doesn't lower existing security measures.

    Will Manage ABN Connections provide any additional services?

    Manage ABN Connections does not provide additional services to business. It enables an alternative login choice for accessing government online business services.

    Will Manage ABN Connections change the level of access authorised people have to my business information?

    Manage ABN Connections does not change the level of access for authorised individuals.

    Access Manager allows associates of a business with administrator authority to control access to their secure tax information. You should continue to use Access Manager to manage all associate and staff member accesses and permissions to your business information, including removing access entirely.

    I am a tax practitioner or BAS agent, can I use this log in option?

    Manage ABN Connections is not currently available to access the tax and BAS agent portals.

    What happens when I select the 'Always use myGov’ option?

    Selecting this option applies to all ABNs connected to your myGov account. This means that if you have multiple ABNs connected to your myGov account, you'll always access them using your myGov user name and password. This setting can be switched off via the Manage ABN Connections screen.

    How do you make sure that de-selecting the 'Always use myGov' takes effect?

    You'll need to make sure your browser settings are set to automatically delete cookies and internet files on exit.

    In your internet browser settings you'll need to make sure both ‘Temporary Internet Files’ and ‘Cookies’ are checked, but ‘Favourites’ is unchecked.

    • Last modified: 13 Nov 2018QC 1076