• Scheduled site maintenance

    Essential maintenance activities are scheduled regularly to ensure the stability of our systems.

    Times may vary slightly so check back for further updates closer to the scheduled dates.

    There may be occasions where unscheduled maintenance occurs. These times will be published on this page as soon as they are known.

    Check the ABR Dashboard to view performance status of ABR services.

    ABN system

    Scheduled start and end times for ABN system

    Scheduled start time

    Scheduled end time

    Saturday 13 October 2018 11.30pm

    Sunday 14 October 2018 7.00am

    During the times listed above you will be unable to:

    • register for an ABN, or
    • change details of existing ABNs.

    AUSkey system

    Scheduled start and end times for AUSkey system

    Scheduled start time

    Scheduled end time

    Saturday 13 October 2018 11.30pm

    Sunday 14 October 2018 7.00am

    During the maintenance times listed above you will be unable to:

    • register, download or approve new AUSkeys, or
    • cancel existing AUSkeys.

    You will still be able to use your AUSkey to access other government online services.

    ABN and AUSkey regular maintenance

    Services may be limited during maintenance hours listed below, and you may experience problems applying for an ABN or registering, downloading and approving new AUSkeys or cancelling existing AUSkeys.

    As a general guide, maintenance is performed between the hours of 12.15am EST to 7.00am EST on Fridays and 11.30pm EST Saturday to 7.00am EST Sunday on weekends.

    Regular maintenance scheduled start and end times for ABN and AUSkey

    Scheduled start time

    Scheduled end time

    Friday morning 12.15am

    Friday morning 7.00am

    Saturday night 11.30pm

    Sunday morning 7.00am

    ABR Web Services (IdentifierSearch)

    Scheduled start and end times for ABR Web Services (IdentifierSearch)

    Scheduled start time

    Scheduled end time

    Saturday 13 October 2018 11.30pm

    Sunday 14 October 2018 7.00am

    If table above is blank, no outages have been advised.

    Data Transfer facility

    For information regarding scheduled maintenance or outages relating to the Data Transfer facility; please refer to system maintenanceExternal Link.

    ABR Explorer

    Weekly maintenance window

    Weekly maintenance window scheduled start and end times for ABR Explorer

    Scheduled start time

    Scheduled end time

    Thursdays 9.00pm AEST

    Fridays 8.00am AEST

    Users may experience system degradation or intermittent availability during maintenance windows, depending on activities required.

    Known system issues

    Tax Agent and Business portals

    Some new or cancelled ABN, GST and PAYG registrations are not being reflected in the Tax Agent and Business portals. Work is underway to rectify this.

    ABN application for foreign companies

    Foreign companies are unable to get an Australian business number (ABN) or apply for a GST-only registration using the Australian Business Register (ABR) application. 

    For assistance you will need to:

    • phone 1300 146 094 between 8.00am and 6.00pm Eastern Standard Time (EST), Monday to Friday
    • wait until you hear instructions to enter the three digit call-back code
    • enter the call-back code '118' and '#'.

    We're working to resolve this issue and will advise once the online function is available.

    General issues

    Experiencing issues with your online application

    Save your application and record the following details:

    • your application reference number
    • what the issue was
    • what screen the issue occurred on
    • date and time the issue occurred
    • your operating system and browser version.
    • Once you have the above details recorded, phone us for assistance.

    Find out about:

    ABN isn't showing on ABN Lookup

    Your ABN should automatically appear on ABN Lookup on the day it becomes active.

    If it doesn't, contact ABN Lookup and they will manually retrieve your details from the ABR and add them to the ABN Lookup database.

    Next Steps:

    • Last modified: 11 Oct 2018QC 560